Quality Policy 

Charisma Ship Maintenance LLC recognises that the maintenance of defined quality standards in all aspects of performance is critical to our success. As part of our Total Quality approach we are committed to a quality policy, which will assure our customers that our business as a whole achieves a recognized standard of performance.

As part of our Total Quality approach we are committed to a quality policy, which will assure our customers that our business as a whole achieves a recognised standard of performance.

A six-point Quality Policy, as defined below, underpins this commitment: 

1) Customer focus
All systems and procedures will be designed to ensure that Customer requirements will be fully understood and satisfied

2) Supplier relationships 
Supplier Quality Management will be based upon Charisma’s internal processes and on a partnering approach to obtain defect free products & services every time

3) Continuous improvement
Achievement of the required quality standard is a core responsibility of every employee. Each member of staff is given the opportunity to contribute to the continuous improvement programme.

4) Processes and systems
Quality Management activities will be planned and based upon minimizing risk and eliminating errors

5) Involving People
We will develop our employee’s skills and increase their contribution through effective leadership, motivation and training.

6) Quality Assurance Manual
We will comply with the requirements of the ISO 9001:2008 standard as well as continually improving its effectiveness It is a responsibility of all employees to understand and conform to the requirements of the Company’s Quality Policy and to its systems and procedures

Quality Objectives 

The main objective of the Quality Assurance Manual is to ensure that company activities, whether they are organizational (e.g. management and organization) or technical (e.g. ship maintenance, testing, coating work and material) comply with the Quality Manual and the Quality Plans.

In cases of non-compliance, (e.g. if part of the maintenance & coating work is not carried out in accordance with the appropriate Work Instructions), a problem solving process shall be executed by the Technical/Operations Manager. This process shall include the location of root causes, remedial action, review of CSM procedures and, if necessary, their adjustment and modification.

The QA/QC Manager plays an important part in this process. His role is to suggest alternative solutions and help the seniors to take the necessary remedial action. If no effective corrective action is taken, the QA/QC Manager has the duty to record the noncompliance which will be reported to the Customer by the Technical /Operations Manager.

Project Execution

Each work contract is carefully scrutinized and proper costing done accordingly. Then project work schedule breakdown is provided to the customer together with a summary of the time programme
which is mutually agreed upon between the client and us before the start of work. 

If from our experience and knowledge it is felt that a course of action or design approach is inappropriate, we will advise the customer accordingly.

We will not embark on a project if circumstances point to a substandard result. From the first brief to the final event, production, or programme every contract is overseen and carefully
controlled through each stage of repair or maintenance. 

A nominated Technical/Operations Manager will be appointed with overall responsibility to deliver the programme and meet all customer requirements.

No Compromise

We don’t do any compromise on Quality of our product and services.